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Warranty

WARRANTY TERMS:

At Beyond Solar we offer a 5 year warranty on the components making up your solar power system or battery  system. This means that if any component of your solar power system or battery system which was installed by us  or on our behalf fails or breaks within 5 years of the installation date, we will provide you with a remedy as set out  below (Components Warranty).  

We also offer a 10 year warranty on the installation services relating to your solar power system or battery system.  

This means that if the solar power system or battery system installed by us or on our behalf fails or breaks within  10 years of the installation date due to defective performance of installation services, we will provide you with a  remedy as set out below (Installation Warranty).  

Together the Components Warranty and the Installation Warranty comprise Beyond Solar’ System Warranty.

TRANSFERABILITY :

Beyond Solar’s System Warranty is transferable by the original purchaser of the solar power system or battery  system to any subsequent purchaser of the premises at which the solar power system or battery system remains  installed. 

MAKING A CLAIM:

If your solar power system or battery system fails or breaks and you believe that this due to a breach of the  Components Warranty or the Installation Warranty you may be entitled to make a claim against us.  

In order to make a claim against us, you must send a letter or email us, using the contact details set out below. In  your notice you must provide:  

  •  Details to support your claim, including whether you believe the Components Warranty and/or the  Installation Warranty has been breached;  
  •  A copy of your invoice, receipt or any other document which provides proof of purchase of the installation  services; and  
  •  Details of how we should contact you. We will contact you within a reasonable time after receipt of your  claim to discuss your claim.  

YOUR RESPONSIBILITIES :

When your solar power system or battery system is installed, you will be provided with documents from Beyond  Solar or the relevant manufacturer which explain a recommended maintenance routine for your solar power  system or battery system and advice on how to monitor their performance.  

In order to have the benefit of the Beyond Solar’s System Warranty:

  • You must have complied with all reasonable instructions (whether written or verbal) in relation to the  care, repair and use of the solar power system or battery system;  
  • You must not have misused, neglected, damaged or modified the solar power system or battery system; 
  •   No-one, other than a qualified solar electrician can have worked on (including repairing or altering) the  solar power system or battery system at any time.

In determining whether any compensation is payable to you we may take into account how much time has  passed between:

  • when it would have been reasonable for you to have become aware of a fault or problem with your  system (for example, by monitoring your system’s performance in accordance with the documents  provided to you at the time of installation, by checking your bill each billing cycle or by checking available  online electricity data); 
  • when you actually contact us to report that fault or problem. 

REMEDIES

If we determine that there has been a breach of the Components Warranty and/or the Installation Warranty but  the failure is not a major failure and is capable of being remedied, you must provide us with an opportunity to  remedy the problem free of charge within a reasonable time.  

If we determine that there has been a breach of the Components Warranty and/or the Installation Warranty and  the failure is a major failure or is not capable of being remedied, you are entitled to:  

  • Cancel your agreement with us and get a refund; or  
  • Be paid compensation for the difference in value of the goods and services delivered and what was paid  for. 

If we determine that the Components Warranty and/or the Installation Warranty have been breached  we will also pay the substantiated reasonable expenses incurred by you in making your claim.

EXCLUSIONS  

While Beyond Solar will endeavour to take the necessary precautions, provide sufficient mechanical protection to  wiring and essential components and provide components best suited to the climatic conditions, Beyond Solar’s System Warranty does not include:  

  • Your existing electrical installation, wiring or fuse box;  
  • Any malicious damage or abuse or damage caused by vermin, animals or pests (We will endeavour to  minimise the likelihood of such an event, but due to individual factors on premises it cannot be  guaranteed);  
  • Damage caused by ‘Acts of God’, improper voltage or power surges, accidents or other acts beyond our  reasonable control. Surge protection can be installed at the customer request for an additional fee; 
  •  Any alterations to your property which are a necessary consequence of the provision of our services;  
  • Any damage caused by an unskilled, unqualified or inexperienced person working on (including repairing  or altering) the solar power system or battery system at any time; 
  • Damage caused by your failure to carry out reasonable maintenance on the solar power system or battery  system or its surrounds in accordance with the documents provided to you by Beyond Solar; or any  damage or loss of any kind that was not reasonably foreseeable or that could not have been expected to  result from a failure to comply with the Components Warranty and/or the Installation Warranty. 

JURISDICTION 

Beyond Solar’s System Warranty is to be construed in accordance with the laws of NSW and any disputes will be  determined by the exclusive jurisdiction of the courts of NSW. 

CONSUMER GUARANTEES 

In addition to Beyond Solar’s System Warranty our goods and services also come with further guarantees that  cannot be excluded under the Australian Consumer Law.  

Please note that in addition to the rights and remedies set out in this document, you may also have other rights  and remedies available to you under the law. 

  • 1. WARRANTY TERMS
  • 2. TRANSFERABILITY
  • 3. MAKING A CLAIM
  • 4. YOUR RESPONSIBILITIES
  • 5. REMEDIES
  • 6. EXCLUSIONS
  • 7. JURISDICTION
  • 8. CONSUMER GUARANTEES

WARRANTY TERMS:

At Bright Source we offer a 5 year warranty on the components making up your solar power system or battery  system. This means that if any component of your solar power system or battery system which was installed by us  or on our behalf fails or breaks within 5 years of the installation date, we will provide you with a remedy as set out  below (Components Warranty).  

We also offer a 10 year warranty on the installation services relating to your solar power system or battery system.  

This means that if the solar power system or battery system installed by us or on our behalf fails or breaks within  10 years of the installation date due to defective performance of installation services, we will provide you with a  remedy as set out below (Installation Warranty).  

Together the Components Warranty and the Installation Warranty comprise Bright Source’ System Warranty.

TRANSFERABILITY :

Bright Source’s System Warranty is transferable by the original purchaser of the solar power system or battery  system to any subsequent purchaser of the premises at which the solar power system or battery system remains  installed. 

Making a claim:

If your solar power system or battery system fails or breaks and you believe that this due to a breach of the  Components Warranty or the Installation Warranty you may be entitled to make a claim against us.  

In order to make a claim against us, you must send a letter or email us, using the contact details set out below. In  your notice you must provide:  

  •  Details to support your claim, including whether you believe the Components Warranty and/or the  Installation Warranty has been breached;  
  •  A copy of your invoice, receipt or any other document which provides proof of purchase of the installation  services; and  
  •  Details of how we should contact you. We will contact you within a reasonable time after receipt of your  claim to discuss your claim.  

YOUR RESPONSIBILITIES :

When your solar power system or battery system is installed, you will be provided with documents from Bright Source or the relevant manufacturer which explain a recommended maintenance routine for your solar power  system or battery system and advice on how to monitor their performance.  

In order to have the benefit of the Bright Source’s System Warranty:

  • You must have complied with all reasonable instructions (whether written or verbal) in relation to the  care, repair and use of the solar power system or battery system;  
  • You must not have misused, neglected, damaged or modified the solar power system or battery system; 
  •   No-one, other than a qualified solar electrician can have worked on (including repairing or altering) the  solar power system or battery system at any time.

In determining whether any compensation is payable to you we may take into account how much time has  passed between:

  • when it would have been reasonable for you to have become aware of a fault or problem with your  system (for example, by monitoring your system’s performance in accordance with the documents  provided to you at the time of installation, by checking your bill each billing cycle or by checking available  online electricity data); 
  • when you actually contact us to report that fault or problem. 

REMEDIES

If we determine that there has been a breach of the Components Warranty and/or the Installation Warranty but  the failure is not a major failure and is capable of being remedied, you must provide us with an opportunity to  remedy the problem free of charge within a reasonable time.  

If we determine that there has been a breach of the Components Warranty and/or the Installation Warranty and  the failure is a major failure or is not capable of being remedied, you are entitled to:  

  • Cancel your agreement with us and get a refund; or  
  • Be paid compensation for the difference in value of the goods and services delivered and what was paid  for. 

If we determine that the Components Warranty and/or the Installation Warranty have been breached  we will also pay the substantiated reasonable expenses incurred by you in making your claim.

EXCLUSIONS  

While Bright Source will endeavour to take the necessary precautions, provide sufficient mechanical protection to  wiring and essential components and provide components best suited to the climatic conditions, Bright Source’s System Warranty does not include:  

  • Your existing electrical installation, wiring or fuse box;  
  • Any malicious damage or abuse or damage caused by vermin, animals or pests (We will endeavour to  minimise the likelihood of such an event, but due to individual factors on premises it cannot be  guaranteed);  
  • Damage caused by ‘Acts of God’, improper voltage or power surges, accidents or other acts beyond our  reasonable control. Surge protection can be installed at the customer request for an additional fee; 
  •  Any alterations to your property which are a necessary consequence of the provision of our services;  
  • Any damage caused by an unskilled, unqualified or inexperienced person working on (including repairing  or altering) the solar power system or battery system at any time; 
  • Damage caused by your failure to carry out reasonable maintenance on the solar power system or battery  system or its surrounds in accordance with the documents provided to you by Bright Source; or any  damage or loss of any kind that was not reasonably foreseeable or that could not have been expected to  result from a failure to comply with the Components Warranty and/or the Installation Warranty. 

JURISDICTION 

Bright Source’s System Warranty is to be construed in accordance with the laws of VIC and any disputes will be  determined by the exclusive jurisdiction of the courts of VIC. 

CONSUMER GUARANTEES 

In addition to Bright Source’s System Warranty our goods and services also come with further guarantees that  cannot be excluded under the Australian Consumer Law.  

Please note that in addition to the rights and remedies set out in this document, you may also have other rights  and remedies available to you under the law.